{"id":6376,"date":"2022-06-07T21:28:33","date_gmt":"2022-06-07T21:28:33","guid":{"rendered":"https:\/\/lidex.com.pl\/?page_id=6376"},"modified":"2024-06-21T08:45:15","modified_gmt":"2024-06-21T08:45:15","slug":"excellence-in-quality-and-customer-service","status":"publish","type":"page","link":"https:\/\/lidex-staging.utb.pl\/en\/excellence-in-quality-and-customer-service\/","title":{"rendered":"Excellence in quality and customer service"},"content":{"rendered":"\n<div class=\"wp-block-group rc_big_image\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"1512\" height=\"455\" src=\"https:\/\/lidex-staging.utb.pl\/wp-content\/uploads\/2023\/04\/glowna-naglowek.webp\" alt=\"Excellence in quality and customer service\" class=\"wp-image-5555\" srcset=\"https:\/\/lidex-staging.utb.pl\/wp-content\/uploads\/2023\/04\/glowna-naglowek.webp 1512w, https:\/\/lidex-staging.utb.pl\/wp-content\/uploads\/2023\/04\/glowna-naglowek-360x108.webp 360w, https:\/\/lidex-staging.utb.pl\/wp-content\/uploads\/2023\/04\/glowna-naglowek-560x169.webp 560w, https:\/\/lidex-staging.utb.pl\/wp-content\/uploads\/2023\/04\/glowna-naglowek-768x231.webp 768w\" sizes=\"auto, (max-width: 1512px) 100vw, 1512px\" \/><\/figure>\n\n\n\n<div class=\"wp-block-group\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<p>Lidex &#8211; a leader<\/p>\n\n\n\n<p>there can be only one leader in the translation and interpretation market in Poland<\/p>\n<\/div><\/div>\n<\/div><\/div>\n\n\n\n<h1 class=\"wp-block-heading\">Excellence in quality and customer service<\/h1>\n\n\n\n<h2 class=\"wp-block-heading\" style=\"font-size:30px\">Lidex = 5 ISO certificates<\/h2>\n\n\n\n<h3 class=\"wp-block-heading\">We have a master\u2019s quintet of ISO certificates: 9001, 17100, 18587, 27100, 27701<\/h3>\n\n\n\n<p>They are the evidence for our Customers that we provide top quality translation services. These certificates confirm the highest quality of services: translation and interpreting, technical support for conferences, as well as language localisation, graphics, film and online services.<\/p>\n\n\n\n<p>We have strived for quality for over 30 years, introducing constant improvements to our service performance and Customer service processes:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Our Company runs a proprietary programme for the selection of translators and the monitoring of the quality of their work<\/li>\n\n\n\n<li>The Service Quality Department continues to supervise the quality of the translation services provided<\/li>\n\n\n\n<li>We work exclusively with the very best among the specialised translator community<\/li>\n\n\n\n<li>We use tools that ensure a high quality of both the content and the layout of our translation (CAT and DTP tools)<\/li>\n\n\n\n<li>We perform ongoing Customer satisfaction surveys and use the feedback to implement innovations and new convenient solutions<\/li>\n\n\n\n<li>We carry out training courses and workshops for our employees, which helps us to meet the growing expectations of our Customers in terms of quality<\/li>\n<\/ul>\n\n\n\n<h3 class=\"wp-block-heading\"><br>The quality of LIDEX services is confirmed by certificates and awards:<\/h3>\n\n\n\n<p>We have&nbsp;not only ISO quality certificates. We have received the&nbsp;Customer\u2019s Golden Laurel&nbsp;and the&nbsp;Grand Prix three times, and we have also won the title of&nbsp;\u201cCustomer-Friendly Company\u201d three times. We participate in programmes aimed at the identification of those companies which offer products\/services and customer care of the highest quality. The verification procedures carried out by external auditors make it possible to our Customers to be certain that they cooperate with a Company which offers superior services and customer care.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\"><br>Lidex &#8211; Leader in the WBJ (Warsaw Business Journal) ranking of translation companies<\/h3>\n\n\n\n<p>The Warsaw Business Journal has maintained a ranking of translation companies since 2003. We are very proud of the fact that ever since the first edition, we have consistently been ranked first among all Polish translation companies, which proves that we are the most frequently chosen Polish translation company.<\/p>\n\n\n\n<div class=\"wp-block-columns is-layout-flex wp-container-core-columns-is-layout-9d6595d7 wp-block-columns-is-layout-flex\" id=\"contact-form-in-article\">\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:31%\">\n<div class=\"wp-block-group lidex_kontakt_box\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\"><div class=\"wp-block-image\">\n<figure class=\"aligncenter size-large is-resized\"><img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/lidex-staging.utb.pl\/wp-content\/uploads\/2023\/06\/kontakt_tlumaczenia-270x270.png\" alt=\"\" class=\"wp-image-6789\" width=\"80\" height=\"80\" srcset=\"https:\/\/lidex-staging.utb.pl\/wp-content\/uploads\/2023\/06\/kontakt_tlumaczenia-270x270.png 270w, https:\/\/lidex-staging.utb.pl\/wp-content\/uploads\/2023\/06\/kontakt_tlumaczenia-250x250.png 250w, https:\/\/lidex-staging.utb.pl\/wp-content\/uploads\/2023\/06\/kontakt_tlumaczenia-120x120.png 120w, https:\/\/lidex-staging.utb.pl\/wp-content\/uploads\/2023\/06\/kontakt_tlumaczenia.png 712w\" sizes=\"auto, (max-width: 80px) 100vw, 80px\" \/><\/figure>\n<\/div>\n\n\n<h3 class=\"wp-block-heading has-text-align-center\">Translation and interpreting services Warsaw<\/h3>\n\n\n\n<p class=\"has-text-align-center\" style=\"font-size:16px\"><a href=\"mailto:tlumaczenia@lidex.pl\">tlumaczenia@lidex.pl<\/a><br><br>(22) 512-47-30<br>Monday &#8211; Friday 8:00 a.m. &#8211; 6:00 p.m.<\/p>\n<\/div><\/div>\n\n\n\n<div class=\"wp-block-group lidex_kontakt_box\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\"><div class=\"wp-block-image\">\n<figure class=\"aligncenter size-large is-resized\"><img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/lidex-staging.utb.pl\/wp-content\/uploads\/2023\/06\/kontakt_konferencje-270x270.png\" alt=\"\" class=\"wp-image-6792\" width=\"80\" height=\"80\" srcset=\"https:\/\/lidex-staging.utb.pl\/wp-content\/uploads\/2023\/06\/kontakt_konferencje-270x270.png 270w, https:\/\/lidex-staging.utb.pl\/wp-content\/uploads\/2023\/06\/kontakt_konferencje-250x250.png 250w, https:\/\/lidex-staging.utb.pl\/wp-content\/uploads\/2023\/06\/kontakt_konferencje-120x120.png 120w, https:\/\/lidex-staging.utb.pl\/wp-content\/uploads\/2023\/06\/kontakt_konferencje.png 712w\" sizes=\"auto, (max-width: 80px) 100vw, 80px\" \/><\/figure>\n<\/div>\n\n\n<h3 class=\"wp-block-heading has-text-align-center\">Conferences Warsaw<\/h3>\n\n\n\n<p class=\"has-text-align-center\" style=\"font-size:16px\"><a href=\"mailto:konferencje@lidex.pl\">konferencje@lidex.pl<\/a><br><br>(22) 512-47-20<br>Monday &#8211; Friday 8:00 a.m. &#8211; 6:00 p.m.<\/p>\n<\/div><\/div>\n<\/div>\n\n\n\n<div class=\"wp-block-column is-layout-flow wp-block-column-is-layout-flow\" style=\"flex-basis:66.66%\">\n<div class=\"wp-block-group cus-card\"><div class=\"wp-block-group__inner-container is-layout-constrained wp-block-group-is-layout-constrained\">\n<p><script>\n    \/\/ add \"lidex_form_tlumacz\" to body classes\n    document.body.classList.add('lidex_form_tlumacz');\n\n    \/\/ add \"lidex_form_tlumacz\" to body classes  \n    \/\/ when DOMContentLoaded\n    document.addEventListener('DOMContentLoaded', function() {\n        \/\/ for each input element of type text that does not have length limit, set maxlength to 255\n        var text_inputs = document.querySelectorAll('input[type=\"text\"]');\n        for (var i = 0; i < text_inputs.length; i++) {\n            if (!text_inputs[i].hasAttribute('maxlength')) {\n                text_inputs[i].setAttribute('maxlength', '255');\n            }\n        }\n    });\n<\/script>\n\n\n<form id='form-kontakt' action='' method='POST' autocomplete='on' novalidate enctype=\"multipart\/form-data\"><input type='hidden' name='_token' value='0bdea213a8c82584537978d53eb4ab73'>    <div>\n        <div class=\"row justify-content-center\">\n            <div class=\"col-lg-12 col-md-12 col-12\">\n\n                <h3 class=\"form-title\">\n                    Contact form                <\/h3>\n\n<div class='form-group col-12 app_html_text' id='lidex--name--group'><input placeholder='First and last name *' aria-label='First and last name' required aria-required='true' autocomplete='on' type='text' class='form-control' name='lidex[name]' id='lidex--name' value=''><\/div><div class='form-group col-12 app_html_email' id='lidex--email--group'><input placeholder='E-mail *' aria-label='E-mail' required aria-required='true' autocomplete='email' pattern='[a-z0-9._%+-]+@[a-z0-9.-]+\\.[a-z]{2,4}$' title='your_email_login@your_domain.com' type='email' class='form-control' name='lidex[email]' id='lidex--email' value=''><\/div><div class='form-group col-12 app_html_text' id='lidex--firma--group'><input placeholder='Company *' aria-label='Company' required aria-required='true' type='text' class='form-control' name='lidex[firma]' id='lidex--firma' value=''><\/div><div class='form-group col-12 app_html_textarea' id='lidex--wiadomosc--group'><textarea placeholder='Message *' aria-label='Message' required aria-required='true' rows='5' maxlength='1000' class='form-control' name='lidex[wiadomosc]' id='lidex--wiadomosc'><\/textarea><\/div>                  \n\n<div class='form-group col-12 cus-check app_html_checkbox' id='lidex--rodo--group'><input type='hidden' value='0' name='lidex[rodo]'><div class='form-check'><input placeholder='* I consent to the processing of my personal data by Lidex Sp. z o.o. with its registered office at ul. Republika\u0144ska 24a, 04-404 Warsaw, Poland for marketing purposes, i.e. to receive information on products and services from Lidex Sp. z o.o. In connection with the consent to the processing of personal data being granted, please read the details regarding their &lt;span class=&quot;privacy-policy-link&quot;&gt;processing&lt;\/span&gt;.' aria-label='I consent to the processing of my personal data by Lidex Sp. z o.o. with its registered office at ul. Republika\u0144ska 24a, 04-404 Warsaw, Poland for marketing purposes, i.e. to receive information on products and services from Lidex Sp. z o.o. In connection with the consent to the processing of personal data being granted, please read the details regarding their &lt;span class=&quot;privacy-policy-link&quot;&gt;processing&lt;\/span&gt;.' required aria-required='true' type='checkbox' class='form-check-input' value='1' name='lidex[rodo]' id='lidex--rodo'><label for='lidex--rodo' class='form-check-label'>* I consent to the processing of my personal data by Lidex Sp. z o.o. with its registered office at ul. Republika\u0144ska 24a, 04-404 Warsaw, Poland for marketing purposes, i.e. to receive information on products and services from Lidex Sp. z o.o. 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These certificates confirm the highest quality of services: translation and interpreting, technical support for conferences, as well as language localisation, graphics, film and online services.<br \/>\nWe have strived for quality for over 30 years, introducing constant improvements to our service performance and Customer service processes:<br \/>\nThe quality of LIDEX services is confirmed by certificates and awards:<br \/>\nWe have&nbsp;not only ISO quality certificates.<\/p>\n","protected":false},"author":4,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"inline_featured_image":false,"footnotes":""},"class_list":["post-6376","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.3 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Excellence in quality and customer service - Lidex<\/title>\n<meta name=\"description\" content=\"The highest quality of translation, interpreting and conference services, thanks to the optimisation of customer care and service provision processes\" \/>\n<meta name=\"robots\" content=\"noindex, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Excellence in quality and customer service - 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